Free up to 20 members

Your Complete Guide to Getting Started

Everything you need to know about launching Row HQ at your club - from sign-up to full rollout.

How do I start using Row HQ at my club?

Two routes. Self-serve: register at app.rowhq.app/register, create your club, import members from a spreadsheet, configure your fleet and weekly sessions, and invite the committee - typically live in a day. Guided: book a 45-minute demo and we configure everything for you, including white-label branding. Free for clubs of up to 20 active members. No card needed.

Overview The Journey For Members For Coaches For Admins Data & Security Common Questions Get Started

On This Page

What You Get

Free

Up to 20 members

Full

Support

Zero

Risk

From day one you get full access to every feature. No restrictions on members, boats, sessions, or events. Free for good for clubs of up to 20 active members - full product, no card. See our pricing page for the fair monthly NZD bands above 20 members.

We'll help you import your existing data, train your coaches and admins, and provide support throughout. Already using spreadsheets? See how Row HQ compares.

The Row HQ dashboard - your club's central hub

The Journey

A clear, guided path from first contact to full club adoption. We work at your pace.

Discovery Call

Week 1-2

We learn about your club's unique needs, answer your questions, and show you the platform in action.

Secure Data Upload

Week 2-3

Upload your member data through our encrypted portal, compliant with the NZ Privacy Act 2020. We provide templates and guide you through each step.

Club Configuration

Week 3-4

Set up squads, boats, session types, and permissions. We help configure everything to match how your club operates - whether that is a community club preparing for Maadi or a masters programme heading to Lake Ruataniwha.

Coach & Admin Training

Week 4-5

Hands-on training tailored to your team. Coaches learn crew assignment, admins master the dashboard.

Member Rollout

Week 5-6

Launch to members with clear instructions and support. We help those less tech-savvy get set up.

Ongoing Support

Ongoing

Regular check-ins, feature guidance, and always-available help. We're with you as your club settles in.

For Members

Members get a modern, mobile-first experience through the member portal that makes participating in club life effortless.

View and sign up for training sessions with a single tap
See crew assignments and who they're rowing with
Book boats and equipment through a live calendar
Track personal attendance history and performance
See updates and announcements when you log in
Register and pay for events directly in the app

Your club portal - your club's mobile hub, always in your pocket. See more in our screenshot gallery.

Members love the simplicity

"Finally, I can see what's happening at the club without checking three different WhatsApp groups. Everything is in one place." - Read more testimonials.

For Coaches

Coaches get powerful tools to plan sessions, assign crews, and communicate with their squads.

Drag-and-drop crew assignment interface
Save and reuse common crew combinations
Create and edit sessions with session templates
See real-time attendance and availability
Track member performance and attendance trends
Communicate with squads through the platform

Intuitive crew assignment makes session planning simple

Coaches save hours every week

"What used to take me an hour of text messages now takes 5 minutes. I can set up crews on the way home from the boathouse and members see it instantly."

For Admins

Admins get complete visibility and control over the entire club operation through the admin dashboard.

Full member database with search and filters
Membership fee tracking and payment status
Boat inventory and maintenance scheduling
Club-wide attendance and activity reports
Broadcast announcements to all or selected members
Role-based permissions and access control

Complete visibility into membership and club activity

Less time on spreadsheets

"I used to spend my Sundays updating spreadsheets. Now everything updates automatically and I can check the dashboard from my phone."

Data & Security

Your members trust you with their data. We take that responsibility seriously. Read more on our security page.

NZ Privacy Act 2020 Aligned

Designed to meet the 13 Information Privacy Principles of the NZ Privacy Act 2020. Member consent management built-in.

Encrypted Transfers

All data uploads and transfers use industry-standard encryption. Your data is protected in transit and at rest.

Your Data, Your Control

Export your data anytime in standard formats. If you leave, your data goes with you.

Secure Hosting

Hosted on enterprise-grade infrastructure with automatic backups and 99.9% uptime.

Common Questions

Nothing sudden. Up to 20 active members, Row HQ is free for good. Above that you move onto a flat monthly NZD band based on active member count - see our pricing. The band is only checked at renewal, so growing mid-season never triggers a surprise charge. Every feature is included on every band.

The 6-week timeline is just a guide. Some clubs launch in 2 weeks, others take 3 months. We work at whatever pace makes sense for your club.

Yes. Many clubs start with coaches and admins first, then roll out to members once everyone's comfortable.

We provide a secure, encrypted portal and templates for your data. You upload member details, boats, and session types, and we guide you through each step. All transfers align with the NZ Privacy Act 2020 requirements.

Yes - free for good for clubs of up to 20 active members. No card, no feature limits, no hidden fees. Above 20 members you pay a flat monthly NZD band, and every feature is included on every band. The only optional cost is SMS notifications if you choose to use them. Got more questions? Check our full FAQ.