Rowing Club Software FAQ

Row HQ is a web-based system for managing rowing clubs. It handles session scheduling, boat booking, regatta registration, and member communication from one place. Works on any device. See all features.

No. Row HQ is a Progressive Web App (PWA) that works in any browser. Members can add it to their home screen for an app-like experience, but it's optional. See it in our screenshot gallery.

Most clubs are running it within a day. Basic setup takes about 30 minutes. Spreadsheet migration takes 1-2 days. Onboarding support is free.

Yes. Row HQ handles anything from 20 members to 500+. Smaller clubs - like the community clubs around the Auckland Harbour or the Wellington RA affiliates - get the biggest return because they have the least volunteer time to spare.

Free for good for clubs of up to 20 active members - full product, no card. Above 20 you pay a flat monthly band in NZD based on active member count, and every feature is included on every band. Full numbers are on the pricing page. Prices are quoted exclusive of GST (15%).

Better than a trial - clubs of up to 20 active members use the full product free, for good. No card, no time limit. When you grow past 20 you move onto a flat monthly band in NZD. Set up your club free.

No setup fees. No hidden costs. Monthly pricing only, based on club size. Data migration and onboarding are included.

Yes, you can cancel at any time with no penalties. We don't lock you into long contracts. If you decide to leave, we'll help export your data in a standard format.

Stripe for payments. iCal exports for Google Calendar, Apple Calendar, and Outlook. Rowing NZ's RowIT and Rowing Connect are the national registration platforms - Row HQ complements these rather than replacing them. New integrations get added based on what clubs ask for.

Yes. White-label puts your club logo, colours, and a custom domain in front of members. Details on the white label page.

Yes. Stripe handles card payments in NZD. Clubs see who has paid, send automated reminders, and pull financial reports for the committee and treasurer.

Yes. Row HQ supports multiple user roles: Admins (full access via the admin dashboard), Coaches (crew assignment and session management), and Members (personal features via the member portal).

Yes. TLS 1.3 encryption, UK-based servers, daily backups. Read more on our security page.

Row HQ is designed around the 13 Information Privacy Principles (IPPs) of the Privacy Act 2020. Data export, deletion requests, access requests, and correction requests are built in. Members can control their privacy settings and request their information at any time. The Privacy Act 2020 does not require a formal DPO - the OPC's guidance is principles-based and we operate accordingly.

On UK-based servers in a London data centre, with automatic daily backups. UK GDPR governs the data centre, which satisfies the IPP 12 cross-border safeguard requirement under the Privacy Act 2020. If your club constitution requires NZ data residency, talk to us before signing up - we do not currently operate a NZ-region server.

Only authorised admins and coaches, and only the records their role needs. Members set their own privacy preferences for what other members can see.

Yes. Migration is free - send us your Excel or Google Sheets files and we import your member database, boat inventory, and history. Most clubs are migrated in 1-2 days. See how Row HQ compares to spreadsheets.

Migration from most other systems works fine. Export to CSV and we map it to Row HQ with you. Contact us if you want to talk through your setup first.

Yes. Free onboarding sessions over video to get your admin team running. Documentation and short video tutorials are available to pass on to members. We work around your committee's schedule, including Australasian time zones.

Yes. Your data belongs to you. Export everything in CSV or Excel format at any time.