Frequently Asked Questions
Everything you need to know about Row HQ. Can't find what you're looking for? Contact us.
What does Row HQ actually do?
Row HQ replaces the spreadsheets, WhatsApp polls, paper sign-out sheets and email chains a typical UK rowing club runs on. One platform handles attendance, boat booking, crew assignment, member portal access, regatta entry, coach tools and committee admin - with proper permissions and a full audit trail behind every change.
General Questions
Row HQ is a web-based system for managing rowing clubs. It handles session scheduling, boat booking, event management, and member communication from one place. Works on any device. See all features.
No. Row HQ is a Progressive Web App (PWA) that works in any browser. Members can add it to their home screen for an app-like experience, but it's optional. See it in our screenshot gallery.
Most clubs are running it within a day. Basic setup is about 30 minutes. Spreadsheet migration takes 1-2 days. Onboarding support is free.
Yes. Row HQ runs anything from 20 members to 500+. Small clubs get the biggest win because they have the least volunteer time to spare. See how Oundle Town RC uses it.
Pricing Questions
Free for good for clubs of up to 20 active members - full product, no card. Above 20 you pay a flat monthly band based on active member count, and every feature is included on every band. Full numbers are on the pricing page, or contact us for a custom quote.
Better than a trial - clubs of up to 20 active members use the full product free, for good. No card, no time limit. When you grow past 20 you move onto a flat monthly band. Set up your club free.
No setup fees. No hidden costs. Monthly pricing only, based on club size. Data migration and onboarding are included.
Yes, you can cancel at any time with no penalties. We don't lock you into long contracts. If you decide to leave, we'll help export your data in a standard format.
Features Questions
Stripe for payments. iCal exports for Google Calendar, Apple Calendar, and Outlook. New integrations get added based on what clubs ask for.
Yes. White-label puts your logo, colours, and a custom domain (e.g., app.yourclub.co.uk) in front of members. Details on the white label page.
Yes. Stripe handles card payments. Clubs see who has paid, send automated reminders, and pull financial reports for the committee.
Yes. Row HQ supports multiple user roles: Admins (full access via the admin dashboard), Coaches (crew assignment and session management), and Members (personal features via the member portal).
Security Questions
Yes. TLS 1.3 encryption, UK-based servers, daily backups. Read more on our security page.
Row HQ is designed around UK GDPR. Data export, deletion requests, and consent management are built in. Members can control their privacy settings and request their data at any time.
On UK-based servers, with automatic daily backups. Keeps the data inside UK jurisdiction and gives UK clubs faster access.
Only authorised admins and coaches, and only the records their role needs. Members set their own privacy preferences for what other members can see.
Migration Questions
Yes. Migration is free - send us your Excel or Google Sheets files and we import your member database, boat inventory, and history. Most clubs are migrated in 1-2 days. See how Row HQ compares to spreadsheets.
Migration from most other systems works fine. Export to CSV and we map it to Row HQ with you. Contact us if you want to talk through your setup first.
Yes. Free onboarding sessions over video to get your admin team running. Documentation and short video tutorials are there for you to pass on to members.
Yes. Your data belongs to you. Export everything in CSV or Excel format at any time.
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