Reach Row HQ From Across Australia
Whether you cox at MUBC, run an AGSV boatshed, or chair a regional club along the Yarra, drop a note and we will pick it up. Curious clubs usually skim the feature breakdown and the words from existing clubs before they message - both are worth a look first.
How quickly will Row HQ get back to an Australian club?
During AEST and AEDT working hours, written enquiries through this form or to support@rowhq.app are typically answered the same day. Our development team sits in England, so anything that lands overnight in your timezone is read first thing British morning and replied to before your school day starts. A direct WhatsApp line at +44 7832 861509 carries quick voice notes between coaches and our support lead. The dedicated demo request page beats a generic message because it captures crew sizes, season, and head coach contact upfront. We handle every submission under the Australian Privacy Principles - no data resale, full export on request, and parent-delegate logins for under-eighteen athletes are baked into the platform.
Tell Us About Your Club
Message received - thanks!
Someone from the Row HQ team will reply during our next working day.
Something on the form needs another look. Have a quick scan and resubmit.
Still stuck? Drop a line straight to support@rowhq.app and we will pick it up from there.
Reach the Team
Drop a line by email
support@rowhq.appVoice note via WhatsApp
Best for quick coach-to-coach questions during the day
Where the team is based
Oundle in Northamptonshire,
UK headquarters
Common Questions
When is the best time of year for an Australian club to switch?
Most boatsheds choose the October pre-season changeover or the March winter break to migrate. Both windows give your registrar time to upload member rolls before crew selection kicks off. See how a flagship squad rolled the platform out in under a week and apply the same template to your AGSV or GPS season.
Can the committee trial Row HQ before signing anything?
Of course. Book a guided walkthrough for the captains and registrar, or spin up a no-cost trial and load one squad in to road-test the workflow before the wider rollout.
Do parent delegates and head coaches get training?
Yes - onboarding for the registrar, the rowing director, parent-delegate accounts, and squad coxes is included at no charge. Wider product queries usually live on our FAQ page.
Which workflows ship with the system?
Everything you would expect for a King's Cup or Head of the Yarra build-up: training session planning, boatshed and pontoon allocation, regatta and Australian Schools Championships entries, and coach planning tools. The pricing page sets out tiers in AUD with BPay and PayID accepted alongside card.
How is athlete and parent data protected?
Australian Privacy Principles compliance, TLS 1.3 in transit, encrypted-at-rest backups daily, and no third-party data sharing. Parent-delegate access for schoolboy and schoolgirl crews is scoped tightly so coaches see crew data and parents see only their athlete. Full breakdown on the security page.
Same-day reply during AEST and AEDT working hours
Still weighing it up?
Take a slower lap first. Watch the product walkthrough, scan the AUD plans, or flick through the screenshot gallery. The blog covers selection-week workflows and regatta logistics, and the security overview lays out our data handling.