Reach The Row HQ US Desk
Athletic department procurement, NCAA compliance staff, junior club directors, and masters captains - send the questions you usually have to chase three vendors for and we will answer in plain language. Curious before pinging us? Pull up our feature breakdown or skim how programs describe Row HQ in their own words.
How quickly does a US program hear back from Row HQ?
Answered from the UK each day - a 6am varsity practice question landing overnight will be the first thing answered in the UK morning, and a 4pm AD compliance review goes out same-day. Email support@rowhq.app when you want a paper trail; the form on this page drops into the identical inbox. WhatsApp +44 7832 861509 if you prefer chat, but the team is England-based so very late East Coast pings get answered when London wakes up. Demo requests move faster through the structured demo form because it captures roster size, season timing, and conference up front. Privacy: we recognize CCPA/CPRA rights, never sell roster information, and process deletion requests on demand.
How Can We Help?
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Direct Channels
Email Us
support@rowhq.appWhatsApp Chat
Live during US weekday working hours, async after
Where We Build From
Oundle, Northamptonshire
England, United Kingdom
Quick Answers
What is the typical onboarding window for a US program?
Most varsity and junior programs are running live inside two days. We import your roster, configure boat reservations, and walk coaches through coxswain assignments. Our flagship reference program went live inside a week.
Can my AD evaluate it before signing?
Absolutely. Book a walkthrough tailored to your conference and roster, or set up your program free immediately - no credit card.
Is staff training included?
Yes - we run an onboarding call for your AD, head coach, assistants, and admin together at no extra cost. We help you get the platform set up and your roster imported. Browse the FAQ page for deeper detail.
Which workflows ship with the platform?
Everything a US program needs daily: practice scheduling, boat reservations, regatta logistics for HOCR and IRA weekends, and coaching tools for lineup builds and erg tracking. The pricing page lays out what is included in USD.
How does Row HQ protect athlete and parent records?
Encryption in transit via TLS 1.3, encrypted nightly backups, role-based access for coaches versus parents, and CCPA/CPRA-aligned privacy controls. Your roster is never shared with advertisers or third parties. Read our security overview for the full picture.
Replies typically inside a few hours during US weekdays
Still kicking the tires?
Self-serve first if you prefer. Watch the platform tour, compare pricing, or scroll through the screenshot gallery. Coaches and ADs also like the deep-dive articles and the data handling notes.