Support Area
Support Area coming soon
Collect annual subs, competition entries, session fees and occasional charges on one member record. Offer Stripe card payment, bank transfer or both. Row HQ takes no platform fee.
Row HQ keeps yearly subs, event entry costs, session fees and individual charges in one ledger. Committees decide which categories accept Stripe cards, bank transfer or either method. Card proceeds reach the club's connected Stripe balance, while bank transfers are entered manually against the relevant member item.
This is standard Row HQ functionality on every band, including the free band. Use the Irish pricing page to find your membership range.
The treasurer can move from renewal charges to reminder emails and accounts exports with one consistent source.
Raise items
Record membership subs, race entries, chargeable sessions or an isolated amount. Set card, transfer or both as the permitted method for that category.
Status filtering gives the treasurer a useful list without changing the underlying ledger.
Follow up
The membership secretary can compare settled and outstanding renewals. Row HQ sends a club-branded message to one member or to everyone still due.
Scheduled renewals create new membership charges automatically.
Prepare files
Take a payments ledger CSV, the Xero bank-statement file or the QuickBooks three-column file. Each option contains money the club has received.
Row HQ prepares CSV downloads; it does not run a live accounting connection.
Check detail
Open the original charge from the administration area. Card detail shows the current Stripe processing fee, net amount and date of payout.
The committee reaches finance through the same control area as its other club records.
The club receives its own income
The rowing club links a Stripe account it controls. Payments made there settle to the club's Stripe balance. Row HQ neither holds that income nor adds a separate platform charge to the member transaction.
Stripe's standard processing fees remain payable. Each card record carries the live fee, the sum left after processing and its payout date.
Stripe processes cards on behalf of the connected club account.
Amounts due, receipts, reminders and corrections remain traceable on the member item.
The treasurer gets the evidence needed to answer a member, correct a mistake or prepare the books.
Allow card payment, bank transfer or both. Members in Ireland see the club IBAN when transfer is offered, and the currency display follows club configuration.
Send the member a PDF carrying the crest, contact information and registration details. Irish records use the VAT label. Stripe separately emails a card receipt for no charge.
Let renewals run automatically, repeat items such as rack fees, or add one equal once-off amount for several members through the charging tool.
See the current paid and unpaid membership split, then send a single or bulk branded notice. Members can settle the item from their online profile.
Download the full payment ledger, a Xero bank-statement CSV or a QuickBooks three-column CSV. Receipts arising from club events stay identifiable.
Issue a complete Stripe card refund on the charge page. An offline receipt can return to pending, and a withdrawn or cancelled session booking voids its fee automatically.
Optional prepaid balances and competition entry charges remain part of the main club accounts record.
Enable the wallet where the club uses prepaid sessions. A member tops up by card, or the treasurer records cash. Row fees deduct from the balance automatically. Correct refunds return to the wallet or card, and the member sees the balance in the portal.
Apply a charge to a session or template and specify which attendance types pay. An attending response creates it. A withdrawal or cancellation voids it automatically. Related entry money stays in its own category.
For a broader club example, read the Oundle Town Rowing Club case study.
Assign card, transfer or both to each club category.
Use renewal dates, repeating extras or a selected-member charge.
Stripe handles card status; the treasurer posts bank transfers.
Deal with arrears and refunds before taking the CSV export.
A member profile shows payment history and current amounts due. Where card is permitted, the item can be paid online. Someone rowing with several clubs sees one cross-club summary in their Row HQ account.
Manage club finance beside members and committee roles.
Keep race and social entry fees with the event.
Base per-session charges on recorded attendance.
See the full club feature set, review Irish membership bands, or learn how Oundle Town Rowing Club uses Row HQ.
The important details about club ownership, Stripe fees, transfers and accounts exports.
It is held in the club's own connected Stripe balance. Members pay through that Stripe account, not into a Row HQ account. Row HQ does not possess the proceeds. The payment detail displays the Stripe fee, net result and payout date for the card transaction.
No. Row HQ adds no platform fee to a member charge. Stripe's standard processing fees continue to apply when the member pays by card. Rather than quoting a fixed percentage, Row HQ records the live fee and resulting net amount on that charge.
Yes. A club may offer bank transfer, card or both for a selected category. Irish members see the club IBAN when transfer is enabled. After the payment reaches the account, the treasurer posts it manually to the correct open item. Irish screens use "Cheque."
The treasurer can make a full card refund through Stripe from the charge detail page. An offline payment can be reversed, putting the member item back into pending status. Wallet money returns to the prepaid balance or original card correctly.
No. There is no automatic sync. Row HQ offers the complete ledger CSV, a Xero bank-statement CSV and a QuickBooks three-column CSV for money received. The treasurer downloads and uses the suitable file in the club's accounting process.
Yes. The free band includes the same club payment functions as every paid band. Row HQ has no paid feature tiers and payments are not an optional add-on. Standard Stripe processing fees continue to apply where members use cards.
Track subs and activity charges clearly while card proceeds remain under club control.
Free up to 20 active members, permanently. After that it is €18 a month for a 21 to 30 member club. Every feature is included on every plan and there are no transaction fees. VAT is not included. See full pricing
Start free with up to 20 members.
Use every Row HQ feature with your own boats, crews and sessions. No card. No time limit.
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