Give parents the right access. Keep junior messaging protected.
Each parent or carer has a separate guardian account linked to their child. They confirm sessions, pay charges and keep records current, while club staff retain oversight of junior conversations.
How does rowing club software work for junior rowers and parents?
Rowing club software should give each guardian a separate account linked to one or more junior rowers. The parent can manage consent, emergency contacts, payments and session replies without using the child's login. Junior direct messages stay restricted to coaches and club leads, with reporting, moderation and staff supervision built into the chat system.
Guardian accounts and junior safeguards are included in every band. Clubs with up to 20 active members use Row HQ free. See the pricing bands for larger clubs.
One junior record, shared with the right adults
The family handles practical jobs through a guardian account. Club staff keep the squad view and the safety controls across the junior rowing section.
One record per junior
Keep the essentials together
The junior profile holds contact details, at least one emergency contact, consent records, and swim and tread-water declarations. A guardian can update the child's profile from the family area.
The screenshot shows a member record, not a medical file. Row HQ deliberately does not collect health records.
The whole squad
Give staff a clear roster
Club leads work from the members roster while each guardian manages only the juniors linked to their account. Family links can cover more than one child.
A club can invite a junior through their guardian, or an adult can register as a guardian.
Parents pay
Put the charge with the payer
A guardian pays the child's charges using the club's normal options. Card payments use the club's own Stripe account. Treasurers can also record bank transfers.
Row HQ adds no platform fee to the payment.
Notices that land
Send junior mail to the parent
Club mail addressed to a junior reroutes to their guardians. Session changes, event invitations, payment notices and club updates reach the adult responsible for acting on them.
The club writes once. Row HQ routes the notice to the linked guardian accounts.
Replace family admin built on guesswork
Parents need useful access. Juniors need privacy. Club staff need clear oversight.
The patched-together way
- Paper consent forms stored away from the member record
- Session replies chased through a parent group chat
- Cash in envelopes with no shared charges ledger
- A parent borrowing the junior's login to change details
- Unclear rules about who may message a junior
The Row HQ way
- A separate guardian account linked to each child
- Session replies, payments and consents in the family area
- Junior mail rerouted to linked guardians
- Direct messages to juniors limited to coaches and club leads
- Club reporting, moderation and audited access for junior chat
Safeguarding choices built into daily club admin
These controls separate family jobs from club oversight. Guardian access never turns into access to junior chat.
Separate guardian accounts
A parent or carer uses their own login, linked to one or more junior members. They never need to share the child's account.
Restricted junior messaging
Only coaches and club leads can direct-message a junior. Other members cannot. Clubs control the settings and oversee junior conversations.
Consent on the record
Guardians manage consents in the family area. The current consent state stays with the junior member profile.
Emergency contacts
Every member profile carries at least one emergency contact. A linked guardian can keep the junior's details current.
Swim declarations
Swim and tread-water declarations sit on the member profile, ready for authorised club staff to check.
Membership card view
When the club enables digital membership cards, the guardian can view the child's card from their account.
Terms that stay current
Club terms and privacy pages are versioned. Members are asked to accept them again after the club changes a version.
Reporting and oversight
Chat includes reporting and moderation. Access is audited, and member blocking never removes the club's oversight.
From family invite to current records
Oundle Town Rowing Club uses Row HQ. The same family workflow is available to junior squads and school programmes in every band.
Invite the parent
The club sends the family invite, or the adult registers as a guardian.
Link the junior
The guardian account connects to the right child or children.
Confirm and pay
The parent answers session invites and settles the child's charges.
Keep details current
The guardian updates contacts, profile details and consents when something changes.
Family admin fits around the school run
Guardians can use Row HQ in any phone browser or in the iOS and Android apps. Push notifications bring club updates to the phone.
- Confirm a child's session or event from the family area
- Pay charges and keep profile details current
- Receive club notices without access to junior chat
Connect the family workflow
Payments
Give guardians a clear place to settle the child's club charges.
Training Sessions
Publish the programme and collect replies before the outing.
Member Portal
See the wider self-service area for club members.
Browse every Row HQ feature, read the Oundle Town case study, or compare pricing.
Juniors, parents and safeguarding FAQs
Straight answers for committees, safeguarding leads and families.
No. A parent or carer gets a separate guardian account linked to one or more junior members. From the family area, the guardian can answer session and event invitations, pay charges, update the child's profile and emergency contacts, and manage consents. The child's login remains separate.
No. Guardian accounts do not have access to chat. Direct messages to junior members are restricted to coaches and club leads, so other members cannot DM a junior. Club staff provide oversight through settings, reporting and moderation, and access to junior conversations is audited. This protects junior privacy without removing club oversight.
Mail addressed to a junior member reroutes to the linked guardians. The club can send its normal notice to the member record, while Row HQ makes sure it lands with the parent or carer responsible for the reply, payment or updated detail.
The guardian pays through the club's normal payment options. Card payments go through the club's own Stripe account. A treasurer can also record a bank transfer in the charges ledger. Row HQ does not add a platform fee.
A guardian can edit the child's profile, keep at least one emergency contact current and manage consents. Swim and tread-water declarations also sit on the member profile. Row HQ deliberately does not collect medical or health records, allergy lists or health forms.
Yes. One guardian account can link to more than one junior. An adult can register as a guardian, and a club can invite a junior through their guardian. Each family then uses the same linked area for replies, charges and profile updates.
Yes. Clubs control junior chat settings. Messages include reporting and moderation, and staff access is audited. Member blocking is available but never weakens club oversight. Guardians do not see chat; the club's authorised staff remain responsible for oversight.
Yes, when the club has turned on digital membership cards. The guardian can view the child's card from their own account. This is part of the linked family access and does not require the parent to use the junior's login.
Give families a clear place to act
Show parents their sessions, charges and records while club staff keep junior messaging under proper oversight.
Free up to 20 active members, permanently. After that it is £15 a month for a 21 to 30 member club. Every feature is included on every plan and there are no transaction fees. VAT is not included. See full pricing