Give every family a proper account of its own.
A guardian profile connects a parent or caregiver to each junior in their household. Families manage seasonal replies, fees, consent, and contacts. Club personnel retain controlled supervision of junior conversations.
How should rowing software connect a junior member with their guardian?
The system should create a distinct guardian login and associate it with each junior in the family. Parents can complete event responses, pay club charges, update contacts, and manage consent. The junior keeps separate credentials. Direct messaging is reserved for coaches and club leads, with staff-controlled settings, moderation, reporting, and audited conversation access.
Junior features and guardian access are standard in every Row HQ band. Clubs at 20 active members or below pay nothing. Use the Canadian pricing guide for a larger active roster.
Keep seasonal registration useful all year
Information collected before water season remains available for training, events, and club administration.
Member information
Maintain one reliable junior profile
Profile details, emergency contacts, consent, and swim and tread-water declarations stay on one member record. The associated guardian can correct the family-managed fields.
This is a membership record. Medical data, health paperwork, and allergy information are deliberately excluded.
Club roster
Connect the correct household
Authorised leaders work with the complete member list. A guardian account displays only its connected juniors and can include children in different program groups.
Clubs may invite a young rower by contacting the guardian, and adults may register directly as guardians.
Family charges
Let guardians complete payment
The adult settles charges for a child through the club's existing methods. Card transactions enter the club's Stripe account. Treasurers can log bank transfers too.
Row HQ does not place a platform fee on top.
Guardian delivery
Make sure club mail reaches an adult
Messages sent against a junior membership record are rerouted to the linked guardians. Event reminders and schedule changes land in the right family inbox.
Staff address the junior once, while Row HQ handles guardian delivery.
Stop rebuilding family records each season
Spring registration data should still help the club during summer regattas and winter erg training.
A file for every task
- Signed consent pages stored away from the roster
- Attendance responses scattered across parent messages
- Payments tracked separately by a volunteer treasurer
- Guardians borrowing their child's account credentials
- Youth communication rules left to informal custom
A linked household record
- A guardian profile associated with one or several juniors
- Replies, charges, and consent managed through family access
- Junior notices redirected to responsible adults
- Junior DMs available only to coaches and club leads
- Club-controlled moderation, reports, and audit history
Family access with firm communication boundaries
Guardians handle the child's administration. Designated club personnel oversee junior chat, and parents cannot view those conversations.
Independent adult login
Each parent or caregiver uses personal credentials associated with the appropriate junior profiles, including multiple children.
Junior message limits
Coaches and club leads can message juniors directly. Regular members cannot. Clubs decide how junior chat is configured and supervised.
Consent status
Guardians update consent in their family view. Club personnel with permission see the current status on the member file.
Emergency information
Every member requires at least one emergency contact. The connected guardian may update the junior's contact entry.
Swimming declarations
Swim and tread-water declarations form part of the profile available to authorised staff.
Family card view
If digital membership cards are active, guardians can display cards for their connected children.
Updated terms acceptance
Terms and privacy pages keep a version history. Members are asked to accept a club's revised version when it changes.
Recorded staff oversight
Reporting and moderation are part of chat. Access is audited, and a block cannot remove staff supervision.
Link each family before the season begins
Oundle Town Rowing Club is a current Row HQ club. Canadian community and school programs receive the same guardian functions in every band.
Create adult access
Invite the parent from the club or let the adult pick guardian registration.
Associate the juniors
Connect each applicable young member to that guardian account.
Respond and settle
The adult answers events and practices, then pays the child's charges.
Refresh the record
Family-managed contacts, profile data, and consent can change without a paper form.
Stay current between regattas
Families can open Row HQ in any phone browser or use its iOS and Android apps. Push notifications carry club updates to mobile devices.
- Reply for a linked child from the family dashboard
- Pay charges and correct emergency contact information
- Receive junior mail without gaining chat visibility
Join family records to club work
Payment Records
Connect charges with the guardian responsible for paying them.
Training Calendar
Publish each session and collect availability before practice.
Member Self-Service
See how senior members manage their own club activity.
Look through all Row HQ capabilities, read about Oundle Town, or match your membership count to a price band.
Guardian and junior program questions
Details for club directors, coaches, volunteers, and Canadian rowing families.
No. The caregiver owns a separate guardian account associated with one or more junior members. Family tools let that adult answer practice and event requests, pay charges, edit the child's profile and emergency contacts, and manage consent. Junior credentials are never shared.
No. Guardians receive no chat access. Junior DMs are limited to coaches and club leads, so standard members cannot DM a junior. Authorised staff maintain oversight with club-controlled settings, moderation, reporting, and audited access. This keeps guardian access separate from conversation supervision.
A club email addressed through a junior record is rerouted toward that member's linked guardians. The responsible adult receives schedule changes, event information, or account notices without requiring staff to maintain a second distribution list.
They use the payment choices provided by the club. Card payments go into the club's connected Stripe account. Bank transfers can be recorded by the treasurer in the same ledger. Row HQ applies no platform fee.
The adult can update the junior's profile, maintain at least one emergency contact, and manage consent. Swim and tread-water declarations are stored on the member file as well. Row HQ intentionally does not hold health information, allergy lists, or medical forms.
Yes. One guardian login can associate with multiple juniors. The adult can begin by registering as a guardian, or the club can invite each young member through the adult. Their family dashboard then covers actions for every connected child.
The club selects its junior chat settings. Only coaches and club leads can DM a junior. Reports and moderation support staff oversight, while conversation access is logged for audit. Blocking is available but never limits that oversight. Guardian profiles still cannot enter chat.
Yes, after the club enables digital membership cards. The family view then includes the card for each relevant child. Parents open it with their own guardian credentials.
Keep family records ready for the season
Give guardians practical control while authorized club staff supervise junior messaging.
Free up to 20 active members, permanently. After that it is C$27 a month for a 21 to 30 member club. Every feature is included on every plan and there are no transaction fees. GST/HST is not included. See full pricing